Support Channels

  • 1 hour ticket response time
  • A One–Hour Response Guarantee

  • All your assistance requests will be responded to in maximum sixty minutes after the support ticket or email is submitted. If your issue requires additional assistance from a server administrator, we’ll direct the support ticket or the e–mail to the person on duty then leave a comment to notify you that more time will be needed for reaching a solution. If you order our Optional Admin Services package, all of the services included there will be performed whenever you want.

  • Top quality support service
  • A Top–Quality Tech Support Service

  • Our technical support staff will be at your disposal 24–7–365 if you need help while working with the Web Hosting Control Panel or with any of the applications that we install for you on the dedicated web hosting server. What is more if you require help tackling the ordinary admin tasks on your dedicated hosting server, you can check out the Optional Admin Services package, that includes data backup hard disk storage space, weekly OS updates, software installation and troubleshooting services, server monitoring and rebooting services, etc.

  • Intuitive help center
  • A User–Friendly Help Area

  • Our Web Hosting Control Panel is preinstalled for every dedicated server. Among its functions is a very useful integrated knowledgebase that will walk you step by step on everything that you can do. Most how–to articles in addition video versions which show all the operations that you can perform in a highly illustrative way. You can find all the help articles and the video tutorials in the upper right corner of each section of the Web Hosting Control Panel.